General Terms and Conditions

Index:

Article 1 - Definitions
Article 2 - Identity of the Trader
Article 3 - Applicability
Article 4 - The Offer
Article 5 - The Contract
Article 6 - Right of Withdrawal
Article 7 - Trader’s Obligations in Case of Withdrawal
Article 8 - Precluding the Right of Withdrawal
Article 9 - The Price
Article 10 - Contract Fulfillment and Extra Guarantee
Article 11 - Delivery and Implementation
Article 12 - Payment
Article 13 - Complaints Procedure
Article 14 - Disputes
Article 15 - Additional or Different Stipulations

Article 1 - Definitions

The following definitions apply in these terms and conditions:

Supplementary Agreement: An agreement in which a consumer obtains products, digital content, and/or services via a distance contract, and a trader or a third party delivers these products, digital content, and/or services in accordance with an agreement between that third party and the trader.
Withdrawal Period: The period within which a consumer can exercise their right of withdrawal.
Consumer: A natural person whose actions are not carried out for purposes related to a trade, profession, or business.
Day: A calendar day.
Digital Content: Data that is produced and supplied in digital form (eBooks, CDs, worksheets, etc.).
Physical Product: A tangible item that can be shipped to the customer after purchase.
Extended Duration Transaction: A distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time.
Durable Medium: Any means, including email, that enables a consumer or trader to store information addressed to them in a way that facilitates future use or consultation during a period appropriate for the information's purpose and allows unaltered reproduction of the stored information.
Right of Withdrawal: The possibility for a consumer to cancel a distance contract within the withdrawal period.
Trader: A natural or legal person who offers products, digital content, and/or services to consumers remotely.
Distance Contract: A contract concluded between a trader and a consumer as part of a system organized for the remote sale of products, digital content, and/or services, whereby one or more means of distance communication are used up to and including the moment the contract is concluded.
Technique for Distance Communication: A method of communication that allows the offer and conclusion of a contract without the necessity of the consumer and trader being in the same place at the same time.

Article 2 - Identity of the Trader

Name: Happy Rainbows
Registered Address: Joost Banckertsplaats, 3012HK
Telephone Number: +31645545911
Email Address: support@happyrainbowslearning.com
Chamber of Commerce Number: 94863679
VAT Identification Number: NL005113974B31

Article 3 - Applicability

These general terms and conditions apply to every offer made by the trader and every distance contract concluded between the trader and a consumer.

Prior to the conclusion of a distance contract, the consumer will be provided with the text of these terms and conditions electronically in a manner that allows them to be stored on a durable medium. If this is not reasonably possible, the trader will indicate where the terms and conditions can be inspected electronically and that they will be sent to the consumer free of charge upon request.

If specific product or service-related terms and conditions apply in addition to these general terms, the consumer may always invoke the most favorable applicable condition in the event of inconsistencies.

Article 4 - The Offer

If an offer is valid for a limited period or is subject to conditions, this will be explicitly stated.

The offer includes a complete and accurate description of the products being offered, enabling the consumer to make an informed decision. If illustrations are used, they will be a true representation of the offered products. Obvious errors or mistakes in the offer do not bind the trader.

The offer contains clear information regarding the rights and obligations associated with accepting it.

Article 5 - The Contract

The contract is concluded when the consumer accepts the offer and meets the stated conditions.

If acceptance occurs electronically, the trader will confirm receipt immediately. The trader ensures secure electronic data transfer and, if applicable, secure electronic payments.

The trader reserves the right to verify the consumer's payment ability and other relevant factors before concluding the contract. If there are legitimate grounds, the trader may refuse an order or attach special conditions to its fulfillment.

Upon delivery of a digital or physical product, the trader provides the following information in writing or via a durable medium:

a. The trader's business address for complaints.
b. The conditions and process for withdrawal, or a statement if withdrawal is not applicable.
c. Warranty and after-sales service details.
d. Pricing details, including applicable taxes, delivery costs, and payment/delivery methods.

Article 6 - Right of Withdrawal

For digital products, the consumer waives the right to return or request a refund upon purchase.

For physical products, the consumer has 14 calendar days from receipt to request a return and refund. The consumer is responsible for return shipping costs.

The withdrawal period starts the day after the consumer receives the product.

Article 7 - Trader’s Obligations in Case of Withdrawal

If the consumer submits a withdrawal request electronically, the trader will confirm receipt immediately.

The trader will refund all payments, including initial delivery costs, within 14 days of the consumer's withdrawal notification. The same payment method used by the consumer will be used for the refund.

Article 8 - Precluding the Right of Withdrawal

The trader may preclude withdrawal for specific products/services if clearly stated before purchase. This applies to:

Custom-made or personalized products.
Perishable or time-sensitive goods.
Sealed items that cannot be returned for hygiene or health reasons after opening.
Digital content delivered without a physical medium, if the consumer agreed to immediate execution and waived the right of withdrawal.

Article 9 - The Price

Prices remain unchanged during the validity period of the offer unless VAT rates change. Prices stated exclude VAT unless otherwise specified.

Article 10 - Contract Fulfillment and Extra Guarantee

The trader guarantees that products meet the contract, stated specifications, reliability standards, and legal regulations. Extra guarantees do not affect consumer statutory rights.

Article 11 - Delivery and Implementation

The trader will handle orders with care and deliver them within 14 days, unless another timeframe is agreed upon. If a delay occurs, the consumer will be notified within 14 days and has the right to cancel.

Article 12 - Payment

Payments must be made immediately, unless otherwise agreed.

Article 13 - Complaints Procedure

Complaints must be submitted promptly with a clear description. The trader will respond within 14 days, notifying the consumer if more time is needed for resolution.

Article 14 - Disputes

Contracts between the trader and consumer are subject to Dutch law.

Article 15 - Additional or Different Stipulations

Additional or different stipulations must not disadvantage the consumer and must be provided in a durable format for future reference.